Adam M.

Mark R. Another solution I am researching would be using Google workspace studio to prepare replies for them, especially as some of the questions we are getting are technical related. We will maintain a skill with updated info. One challenge I am running into is finding the right person in the company to review the replies from a technical perspective to see if the LLM is correct

In any case, thanks John T. for taking the time to respond. Looking forward to hearing your thoughts

It's more about how to handle all the replies we get. Many of them give us enough info to know then if it is a commercial lead or not, but it is important to us that leads will get a response, even if it means an invite to our community instead of to schedule a call with an enterprise sales rep

The first outbound email is triggered 30 minutes after lead creation. These are product sign-ups/downloads. The first message is automated via Gong flow, put there by Chili Piper distro. We've had some sync issues with the multiple addresses because Gong and Salesforce only allow one. I debated opening an additional Gong user for each email address. Does that make sense? I felt like the only way to be sure is by tapping straight into the email accounts via Google CLI and not depending on the sync, then from there passing it to Claude or something else through a scheduled skill. From there scoring and response drafting, put back in draft. Does that seem crazy? Would love more info about your solution

Thank you all for taking the time to talk to me

Yeah right now we have it going into gong sequence and it all also syncs with Salesforce, just didn't know if people had done the same or recommended something else. Thank you!