Issues Publishing Data from Sandbox Mode: Troubleshooting Steps

Asad Z. · 2025-10-22 13:01:15.56537+00

Hi, I was trying to publish data from Sandbox mode but it doesn't work. Tried hard refresh, clearing cookies, logging back in. Loom video (https://www.loom.com/share/a6e3a027105e438e942b8166bd44fd0c?sid=c140da83-29d2-406c-a078-079a23d546f1) here.

Issues Publishing Data from Sandbox Mode: Troubleshooting Steps | Clay

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Clay Support
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To publish changes from Sandbox mode, click Review changes to view all structural column updates. [1]
You'll have two publishing options:
Publish and don't Run - syncs column configurations without running them
Publish and run - syncs configurations and runs all affected columns
Note that manually added rows and manual cell overrides won't be published - only structural changes like new columns, renamed columns, and updated configurations. [2]
If you're still experiencing issues after trying the standard troubleshooting steps, please request human assistance by clicking "Talk to a person" for further investigation.
Clay Support
APP
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Did that answer your question?
Clay Support
APP
·
·
If you still need help with publishing data from Sandbox mode, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Asad Z.
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I was running job title waterfall enrichment for the cohort. As per the instructions, I was supposed to run the enrichment in sandbox and publish in Live table. However, after multiple attempts the results were not published hence, had to run the enrichment manually.
Clay Support
APP
·
·
When publishing from Sandbox mode, only structural changes like new columns, renamed columns, and updated configurations are published to the live table. [1]
The actual enrichment results and data from your job title waterfall won't transfer - you'll need to re-run the enrichment on your live table after publishing the column structure. This is why you had to run the enrichment manually on the live table.
To properly use Sandbox mode: test your waterfall configuration in Sandbox, publish the column structure to live, then run the enrichment on your live table with the full dataset.
Clay Support
APP
·
·
Was that helpful?
Asad Z.
·
·
okay, thanks
Clay Support
APP
·
·
Glad I could help. Let me know if you need anything else.
1

Clay Support
APP
·
·
To publish changes from Sandbox mode, click Review changes to view all structural column updates. [1]
You'll have two publishing options:
Publish and don't Run - syncs column configurations without running them
Publish and run - syncs configurations and runs all affected columns
Note that manually added rows and manual cell overrides won't be published - only structural changes like new columns, renamed columns, and updated configurations. [2]
If you're still experiencing issues after trying the standard troubleshooting steps, please request human assistance by clicking "Talk to a person" for further investigation.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need help with publishing data from Sandbox mode, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Asad Z.
·
·
I was running job title waterfall enrichment for the cohort. As per the instructions, I was supposed to run the enrichment in sandbox and publish in Live table. However, after multiple attempts the results were not published hence, had to run the enrichment manually.
Clay Support
APP
·
·
When publishing from Sandbox mode, only structural changes like new columns, renamed columns, and updated configurations are published to the live table. [1]
The actual enrichment results and data from your job title waterfall won't transfer - you'll need to re-run the enrichment on your live table after publishing the column structure. This is why you had to run the enrichment manually on the live table.
To properly use Sandbox mode: test your waterfall configuration in Sandbox, publish the column structure to live, then run the enrichment on your live table with the full dataset.
Clay Support
APP
·
·
Was that helpful?
Asad Z.
·
·
okay, thanks
Clay Support
APP
·
·
Glad I could help. Let me know if you need anything else.
1