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Issue with Claygent: Progress Bar Appears Without Results

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Guys I think you have a huge bug when running claygent. The table is not even turned on. But for some reason I see the progress bar on my template. When I filter, there are no results. What's going on with this?

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Issue with Claygent: Progress Bar Appears Without Results | Clay

7 comments

· Sorted by Oldest

Clay Support
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The progress bar shows all rows in your table, including those hidden by filters—that's why you see 81% (40.5K cells) completed even when filtering returns no results. [1]
The "Run condition not met" in columns 2 and 3 means those enrichments were skipped because their run conditions weren't satisfied (not a bug).
To fix the filter issue: Try clearing your cache and refreshing—this resolves front-end display issues with filtered data.
If problems persist after refreshing, click "Talk to a person" for further help.
Clay Support
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Did that answer your question?
Clay Support
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If you still need help with the progress bar or filtering issue, I’m here to assist. Would you like to provide more details about what you’re trying to resolve so we can continue troubleshooting?
Petar R.
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Progress bar is not working properly. My columns has not run, but progress bar went to 100%. It's a bug. I have no results for this "run".
Clay Support
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Sorry for the trouble you're experiencing with the progress bar; I understand how frustrating that can be. I’ll connect you to a human agent who can help investigate this further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Bo (.
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Petar - Do you mind sending the link (url) to the table so we can take a look?
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