Understanding Credit Usage Updates After Discrepancies

·May 20, 2025 05:36 PM·

how fast does the credit usage update? 30k credits disappeared and my usage tracks - same as the tables - same with the credit usage dashboard. Clay can you shed some light please?

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Credit usage in Clay typically updates quickly, but there can be a slight delay in some cases. If you've noticed 30k credits disappearing without a corresponding change in your usage dashboard, there are a few possibilities to consider: 1. Recent renewal: If your plan just renewed, it may take 1-2 hours for new credits to appear in your account due to transaction processing. 2. Deleted tables: Check your trash folder. Credits spent on tables remain consumed even if those tables are later deleted. If the issue persists after checking these points, you may need further assistance. In that case, please request to talk to a person for a more detailed investigation of your account.
Source: Running Out of Credits

Channeled
APP
·
·
Credit usage in Clay typically updates quickly, but there can be a slight delay in some cases. If you've noticed 30k credits disappearing without a corresponding change in your usage dashboard, there are a few possibilities to consider: 1. Recent renewal: If your plan just renewed, it may take 1-2 hours for new credits to appear in your account due to transaction processing. 2. Deleted tables: Check your trash folder. Credits spent on tables remain consumed even if those tables are later deleted. If the issue persists after checking these points, you may need further assistance. In that case, please request to talk to a person for a more detailed investigation of your account.
Source: Running Out of Credits